Frequently Asked Questions
Everything you need to know about shopping with Vine Apparel
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your bust, waist, and hips and comparing them to our chart, as our contemporary cuts may vary slightly between collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Vine Apparel, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable materials by 2026.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.